Frequently Asked Questions
Everything you need to know about our innovative footwear.
What makes BILLY Footwear unique?
Our footwear features FlipTop technology, which uses a wrap-around zipper to allow the upper of the shoe to open and fold over completely. This makes stepping into the shoes easy and fast for everyone.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging. If the fit isn't right, you can exchange your shoes for a different size at no additional shipping cost.
How do I determine the correct size for me?
We recommend measuring your foot and consulting our comprehensive Size Guide available on each product page. If you use AFOs or orthotics, we suggest sizing up to ensure a comfortable fit.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are BILLY shoes compatible with orthotics or AFOs?
Absolutely. Our shoes are designed with extra depth and a wide opening specifically to accommodate AFOs, SMOs, and custom insoles without compromising on style.
How should I clean and maintain my shoes?
For most of our canvas and synthetic models, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing to preserve the integrity of the zipper and materials.