Returns & Exchanges
At BILLY Footwear, we want you to be completely satisfied with your purchase. If your shoes aren’t the perfect fit or style, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and print it directly from your browser or save it for later.
Package Your Shoes
Place the unworn footwear in its original packaging and secure it inside a shipping box with the return label attached to the outside.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking number to monitor your refund or exchange progress.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing